Legal

Last updated: [2026-07-02]

In short

You have 14 days to return unopened, sealed products for a refund. Because our products are consumable and sealed for hygiene, opened items generally cannot be returned — but anything faulty, damaged, or incorrect is always covered.

1. About this policy

This Refund & Returns Policy explains when you can return products purchased from kannaone.com, how refunds are handled, and what to do if your order arrives damaged, faulty, or incorrect.

2. Your right to return

If you are a consumer purchasing online, you may return eligible products within 14 days after receiving your order. To be eligible, products must be unopened, unused, sealed, and in their original condition.

3. What cannot be returned

For health, hygiene, safety, and product integrity reasons, some products cannot be returned once opened or unsealed.

4. Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, incomplete, or incorrect, contact us as soon as possible. Include your order number, a short description of the issue, and clear photos of the product, packaging, and shipping label where relevant.

5. How to request a return

To request a return, contact us at contact@kannaone.com before sending anything back. Please include your order number, the product you wish to return, and the reason for the return. We will confirm whether the item is eligible and provide return instructions.

6. Return condition

Returned products must be unused, unopened, sealed, undamaged, and returned in their original packaging. We may refuse a refund if a returned item is opened, used, damaged, missing parts, or otherwise not in resellable condition.

7. Return shipping costs

Unless the item is faulty, damaged, or incorrectly supplied, you are responsible for the cost of returning the product. We recommend using a tracked shipping service, as we cannot refund items that are lost or damaged during return transit.

8. Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds are normally issued to the original payment method. Depending on your bank or payment provider, it may take additional time before the refund appears on your account.

9. Non-refundable costs

Shipping charges, customs duties, import taxes, carrier fees, payment fees, and other third-party costs may be non-refundable unless the return relates to a faulty, damaged, or incorrectly supplied item, or unless required by applicable law.

10. Refused or uncollected deliveries

If an order is returned to us because it was refused, uncollected, or could not be delivered due to incorrect address information, any refund may be reduced by shipping costs, return fees, customs charges, or other costs incurred.

11. Exchanges

We do not normally offer direct exchanges. If you wish to order a different product, please request a return for the eligible item and place a new order separately.

12. Wholesale, sample, and business orders

Wholesale, sample, bulk, private-label, and business orders may be subject to separate written terms. Unless otherwise agreed in writing, such orders may not be eligible for consumer-style returns.

13. Contact

For return or refund questions, contact us at contact@kannaone.com. Please include your order number so we can help you faster.