Legal

Last updated: [2026-07-02]

1. About these terms

These Terms of Sale apply to all orders placed through kannaone.com. By placing an order, you agree to these terms and confirm that the information you provide is accurate and complete.

2. Who we are

Kanna One is a brand operated by Alta Mensa B.V., a company registered in the Netherlands. Our business address is Vermogenweg 111, 3641ST Mijdrecht, Netherlands.

3. Eligibility & age

You must be at least 18 years old to place an order. By ordering, you confirm that you are of legal age in your country of residence and that you are ordering for lawful personal use.

4. Products and information

We aim to present product information as clearly and accurately as possible. Product descriptions, specifications, images, availability, and prices may change without prior notice. Any information on the website is provided for general product and commercial information only.

5. Legality & your responsibility as importer

You are responsible for ensuring that the products you order are legal to import, possess, and use in your country. Where an order is shipped internationally, you act as the importer of record and are responsible for any customs duties, import taxes, and compliance with local law.

6. Orders

An order is placed when you complete checkout and submit payment. We reserve the right to refuse, cancel, or limit any order where we reasonably believe there may be a legal, compliance, payment, stock, shipping, or fraud-related issue.

7. Pricing and currency

Prices are shown in the currency displayed at checkout. Prices may include or exclude VAT depending on your location and the applicable checkout settings. Shipping costs and any applicable taxes are shown before you complete your order.

8. Payment

Payment must be completed using one of the payment methods available at checkout. We do not store full payment card details. Payment processing is handled by external payment providers according to their own terms and security standards.

9. Order confirmation

After placing an order, you should receive an order confirmation by email. This confirmation acknowledges receipt of your order but does not guarantee acceptance if compliance, stock, payment, or shipping issues arise.

10. Shipping

We aim to dispatch orders within the timeframe stated on the website or during checkout. Delivery times are estimates only and may vary due to carrier delays, customs processing, public holidays, or circumstances beyond our control.

11. International shipments

For international orders, customs authorities may inspect, delay, return, seize, or reject shipments. You are responsible for ensuring that the product can lawfully be imported into your destination country before ordering.

12. Customs, duties and taxes

You are responsible for any import duties, customs fees, taxes, brokerage fees, or other charges applied by authorities or carriers in the destination country. These costs are not our responsibility unless explicitly stated otherwise.

13. Failed delivery and incorrect address

You are responsible for providing a complete and accurate delivery address. If a parcel is returned, delayed, lost, or undeliverable due to incorrect information, refusal, non-collection, or local import restrictions, additional costs may apply.

14. Returns

Returns are handled according to our Returns Policy. Products must normally be unopened, unused, and in their original condition unless the return relates to a defective or incorrectly supplied item.

15. Refunds

Approved refunds are normally issued to the original payment method. Shipping charges, customs fees, payment fees, and other third-party costs may be non-refundable unless required by applicable law.

16. Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, contact us within a reasonable time after delivery and include your order number, description of the issue, and photos where relevant. We will review the case and provide next steps.

17. Product use

You are responsible for using products safely, lawfully, and in accordance with any product information provided. You must not use our products in a way that violates applicable laws or regulations.

18. Wholesale and business orders

Wholesale, bulk, sample, private-label, or business orders may be subject to separate written terms, minimum order quantities, lead times, documentation requirements, and compliance checks.

19. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, consequential, or special losses arising from your order, product use, delivery delays, customs issues, or failure to comply with applicable laws.

20. Changes to these terms

We may update these Terms of Sale from time to time. The version published on this page applies at the time you place your order unless otherwise required by law.

21. Contact

For questions about orders or these Terms of Sale, contact us at contact@kannaone.com or by writing to Alta Mensa B.V., Vermogenweg 111, 3641ST Mijdrecht, Netherlands.