Frequently asked questions

Kanna (Sceletium tortuosum) is a small succulent native to South Africa, used for centuries by the San and Khoikhoi peoples. We refine it into standardised, lab-tested extracts and raw material. We make no health claims — our focus is quality, transparency, and education. Read the full guide →

Standardised means each batch is made to a defined alkaloid level, so the material is consistent from batch to batch. Full-spectrum means the extract is designed to preserve the plant’s broader natural alkaloid profile rather than focusing on a single isolated compound.

Yes. Every batch is tested by an independent laboratory for identity, potency, and purity. Our goal is to make quality visible, documented, and batch-specific.

Certificates of Analysis will be available through our Lab Reports page and, where relevant, linked from product pages. If you need a specific batch document, contact us with the batch number.

Our extracts are made using a patented process designed to preserve a broad alkaloid profile while delivering consistent standardisation from batch to batch.

Our Kanna is sourced from South Africa, where Sceletium tortuosum originates. We treat that origin as part of the plant’s identity, not something to rewrite.

We do not make health claims or provide medical advice. Kanna has a long traditional history in South Africa, and its compounds are an active area of research. For health-related questions, speak to a qualified professional.

Always follow the information provided on the product label and packaging. We do not provide personal usage, dosage, or medical guidance.

We cannot provide medical advice. If you are pregnant or breastfeeding, have a medical condition, or take any medication, consult a qualified healthcare professional before use.

Store products sealed, in a cool, dry place, away from direct sunlight. Always check the product label for the batch-specific best-before date or shelf-life information.

Available shipping destinations are shown at checkout. Some products may only be available in certain countries due to local regulations.

Shipping costs and estimated delivery times are shown during checkout before you place your order. Delivery estimates may vary depending on destination, carrier, customs, and public holidays.

No. Gummies, chocolate, and similar finished products may only be available where local regulations allow. Availability is determined by destination and shown during checkout.

Available payment methods are shown at checkout. Payments are processed securely by external payment providers, and we do not store full payment card details.

Yes. You must be at least 18 years old, or the age of majority in your country if higher, to place an order.

Laws vary by country and can change. You are responsible for ensuring that any product you order is legal to import, possess, and use in your country. See our Terms of Sale.

No. We deliberately make no medical or health claims. Our positioning is quality, testing, transparency, and education — proof, not promises.

Unopened, sealed products can be returned within 14 days. Opened consumables generally cannot be returned for hygiene reasons, but anything faulty, damaged, or incorrect is always covered. See our Refund & Returns Policy.

You can contact us through our Contact page or by emailing contact@kannaone.com. We aim to reply within one to two business days.

Yes. Our wholesale line, Mesembra™, supplies standardised Sceletium tortuosum extract in bulk to formulators, distributors, and brands. See our Wholesale page.