Legal

Last updated: [2026-07-02]

1. Who we are

Kanna One is a brand operated by Alta Mensa B.V., a company registered in the Netherlands. Alta Mensa B.V. is the data controller for personal data processed through kannaone.com. For any privacy question, contact us at privacy@kannaone.com.

2. The personal data we collect

When you place an order, we collect your name, billing and shipping address, email, phone number, and order details. Payment card details are entered directly with our payment provider and are not stored by us.

When you contact us or submit a wholesale enquiry, we collect your name, company, country, email address, and message. When you subscribe to our newsletter, we collect your email address and consent record.

3. How we use your data

We use personal data to process orders, respond to enquiries, provide customer support, manage wholesale requests, send transactional emails, improve our website, and comply with legal obligations.

4. Legal basis for processing

We process personal data when it is necessary to fulfil a contract, comply with legal obligations, respond to legitimate business enquiries, improve our services, or when you have given consent, such as for newsletter communication.

5. Payments

Payments are handled by external payment providers. Kanna One does not store full payment card details. Payment providers may process personal data according to their own privacy policies and security standards.

6. Newsletter and marketing

If you subscribe to our newsletter, we may send product updates, research updates, and company news. You can unsubscribe at any time using the unsubscribe link in each email or by contacting us.

7. Cookies and analytics

We may use cookies and similar technologies to operate the website, improve performance, understand usage, remember preferences, and support security. Where required, non-essential cookies are only used with your consent.

8. Who we share data with

We may share necessary data with hosting providers, payment providers, shipping partners, email services, analytics providers, legal advisors, and public authorities where required by law. We do not sell personal data.

9. International transfers

Some service providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards such as contractual protections or other lawful transfer mechanisms.

10. How long we keep data

We keep personal data only for as long as necessary for the purpose it was collected, including order fulfilment, customer service, accounting, legal compliance, dispute resolution, and legitimate business records.

11. Your rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, object to, or request a copy of your personal data. You may also withdraw consent where processing is based on consent.

12. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security.

13. Contact

For privacy-related questions or requests, contact us at contact@kannaone.com or by writing to Alta Mensa B.V., Vermogenweg 111, 3641ST Mijdrecht, Netherlands.